If you forgot your Nike+ login information or cannot log into your Nike+ account, try the troubleshooting steps below. If you don't find the solution you're looking for below, you can contact us anytime for assistance.
If you receive a notification that "Your Email or Password Was Entered Incorrectly", make sure your password does not contain a greater than symbol or apostrophe (> or '). If your password contains one or both of these symbols, reset your password.
Log in using your email address, not your Nike+ screen name. Try the email address from which you receive Nike+ emails. If you are unable to log in using your email address, please contact us so we can help.
You can reset your password on Nikeplus.com. Click the "Log In" icon located on the top right of the page, then click the "Forgot your password?" link located directly below the password field. Enter your email address and click "Continue". You will receive an email within a few minutes with a "Reset Password" link. Click the link and enter your desired new password in the reset form.
Make sure your new password does not contain restricted symbols: > or '.
Please contact us and we'll work with you to verify your identity and try to locate your account details.
Here are some troubleshooting steps that may help:
In very rare cases, Nike+ users cannot log in successfully, despite trying the troubleshooting steps listed above. If this happens to you, please contact us so we can provide further assistance.