Support Home
All Products

App & Device Support

    Nike+ FuelBand clasp or link won't connect

    Last Modified
    9/5/2015

    How helpful was this article?

    5 / 5
    Rate this

    Thanks for your feedback.

    If you are experiencing clasp or link issues with your Nike+ FuelBand or FuelBand SE, identify which scenario applies to your device and see the instructions below:

    FuelBand clasp and link

    The clasp will not attach to the band

    With a small Phillips-head screwdriver, attempt the following steps:

    1. Locate the screw in the band (band-to-clasp rotary pawl) and give it 1/8 turn counter-clockwise. Try reattaching the clasp. If the clasp does not attach, continue to step 2.
    2. Give the screw an additional 1/8 turn counter-clockwise. Try reattaching the clasp. If the clasp still does not attach, please contact us.

    The link will not attach to the band

    1. Remove the link from the band and the clasp from the link so that all three components are separate.
    2. Attach the clasp to the link. Then attach the link to the band. This may resolve the issue. If it does not, follow the steps below.
    3. Using a small Phillips-head screwdriver*, locate the screw in the band itself (band-to-clasp rotary pawl) and give it 1/8 turn counter-clockwise. Try reattaching the link. If the link does not attach, continue to step 4.
    4. Give the screw an additional 1/8 turn counter-clockwise. Try reattaching the link. If the link does not attach, please contact us.

    *Don't have a small Phillips-head screwdriver? Try attaching the clasp to the other link you should have received with your FuelBand or FuelBand SE.

    If all the components attach to the band, the issue is with the original link you attempted to use. Please contact us so we can send you a replacement.


    The clasp will not attach to the link

    You should have received two links with your FuelBand or FuelBand SE. Try attaching the clasp to the other link.

    If the clasp attaches to the other link, there is an issue with the original link you attempted to use. Please contact us so we can send you a replacement.

    If the clasp does not attach to the other link, we will likely need to send you a replacement clasp. Please contact us.

    Important: Do NOT attempt to turn the screw on the link. These screws are epoxied in place.


    The link will not detach from the band

    If you haven't already done so, please use the sizing tool that came with your device (a paperclip will work, too) to try to release the link. Insert the pin into the hole and press until the link releases. If you are unable to remove the link from your FuelBand by using the sizing tool, please contact us.

    Note: Please avoid stretching your FuelBand excessively to plug it into a USB port.

    Which FuelBand do I have?

    Do I have a FuelBand or a FuelBand SE? Look inside your band to find out.
    FUELBAND SE
    FuelBand