If Nike+ Connect shows the error "Unexpected response from Nike+" when you plug in your Nike+ Basketball Sport Sensors, there is a communication error between Nike+ Connect and the server.
If you encounter this error, try the troubleshooting steps below:
- Make sure you are connected to the Internet. To do so, please visit any public website and refresh the page to ensure you are not viewing a cached version.
- Make sure that nikeplus.com is available by navigating to the website and refreshing the page to ensure that you're not viewing a cached version.
- If an Internet connection and the nikeplus.com website are both available and the error persists, please perform a factory reset in Nike+ Connect. You can do so by clicking "Settings" to open the Nike+ Connect Settings drawer and then clicking "Factory Restore," in the lower left-hand corner. If this option is unavailable, you can follow the alternate factory reset.
If the error persists after you have completed the steps described above, please contact us.