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    What can I do if my Nike+ Run Club app crashes?

    Last Modified
    8/22/2016

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    If your Nike+ Run Club app crashes or other unexpected behavior occurs, select your device below for instructions.

    Nike+ Run Club for iOS (Mobile)
    1. Restart your device (none of your data or settings are affected)
      • Press and hold the Sleep/Wake button and the Home button at the same time until the Apple logo appears on your device's screen.
    2. Uninstall and reinstall the Nike+ Run Club app (runs that have not been uploaded to your Nike+ account may be lost, other data/settings are unaffected)
      • Tap and hold the Nike+ Run Club app icon on the home screen until the icons begin to shake.
      • Tap the "X" to delete the app, then press the Home button.
      • Tap the App Store icon, search for the Nike+ Run Club app and tap Install.
    3. Try closing other apps in the multitasking bar (will not affect any of your data or settings in Nike+ Run Club or any other apps)
      • Press the Home button twice to open the multitasking bar.
      • Tap and hold any icon in this panel until the icons begin to shake and a red "-" appears in the upper left-hand corner of the icons.
      • Tap the "-" on each icon remove it from this bar.
      • Press Home and restart Nike+ Running from your home screen.

    If the steps above fail to resolve the issue, please contact us.

    Nike+ Run Club for Android (Mobile)
    1. Restart your device (none of your data or settings are affected)
    2. Uninstall and reinstall the Nike+ Run Club app (runs that have not been uploaded to your Nike+ account may be lost, other data/settings are unaffected)
      • On your phone, navigate to Settings and choose Apps.
      • Select the Downloaded tab, choose the Nike+ Run Club app and press Uninstall.
      • Go to the Google Play Store app, search for the Nike+ Run Club app and tap Install.
    3. Try closing other apps (will not affect any of your data or settings in Nike+ Run Club or any other apps)
      • On your phone, navigate to Settings and choose Apps.
      • Select the Running tab, choose an app and press Stop.
      • Reopen the Run Club app.

    If the steps above fail to resolve the issue, please contact us.

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